Frequently Asked Questions (FAQ)
This FAQ addresses common questions we receive from international customers regarding orders, shipping, customs, product details, and aftercare.
◼︎ Orders & Packaging
Q. Is gift wrapping available for international orders? ＋
A. Yes. All orders are packaged with care using high-quality materials, making them suitable for gifting. Each package includes a branded box or pouch, carefully wrapped in tissue and protective layers to ensure safe international delivery.
For more information, please visit
this page.
*Please note that the repair-request QR code included inside the packaging is valid only for the original purchaser.
Q. Can I place a pre-order from outside Japan? ＋
A. Yes, we accept pre-orders from international customers. Estimated production and shipping dates are noted on each product page. Once your pre-ordered item is complete, we will send a shipment confirmation with tracking. Please note that pre-order items are charged at the time of purchase and cannot be canceled once production has begun.
◼︎ Shipping & Customs
Q. Which countries do you ship to? ＋
A. We currently ship to: United States, Canada, France, Germany, Australia, South Korea, Taiwan, Singapore, the Netherlands, Hong Kong, and Japan. We plan to expand this list gradually. If your country is not listed, please
contact us directly for possible arrangements.
Q. How long does international shipping take? ＋
A. All orders are shipped via FedEx with tracking. Delivery takes 3–6 business days, depending on your location and customs clearance process. Delays may occur during public holidays or due to local delivery issues.
Q. Are customs duties or VAT included? ＋
A. No, our prices do not include import duties, VAT, or taxes. These are determined by the laws of your country and may be collected upon delivery. Refusal to pay may result in return of the item, in which case shipping fees and any incurred costs will be deducted from your refund.
◼︎ Bracelet Sizes, Fit & Pricing
Q. How should I choose the right size for my bracelet? ＋
A. We recommend selecting a size that is approximately +1.0 cm (approx. +0.4\") larger than your actual wrist measurement for a comfortable fit. For a snug fit, +0.5 cm may work. For a looser fit, please avoid exceeding +1.5 cm, as the bracelet may slip off during movement. Please refer to our
Size Guide for detailed recommendations.
Q. What do the size labels like XS, S, M, etc. mean? ＋
A. Each size label corresponds to an inner circumference as follows: XS – 15cm (approx. 5.9\") / S – 16cm (approx. 6.3\") / M – 17cm (approx. 6.7\") / L – 18cm (approx. 7.1\") / LL – 19cm (approx. 7.5\") / 3L – 20cm (approx. 7.9\"). Standard sizes in Japan typically range from XS to M, while international customers may find that sizes L to 3L better match common wrist measurements outside Japan.
Q. What if my wrist size is under 14cm or over 21cm? ＋
A. We offer custom sizing upon request for wrist sizes under 14cm or over 21cm. Specifications and pricing may vary depending on the design. Please contact us in advance before placing your order.
Q. Will the bracelet look different depending on the size? ＋
A. While we make slight structural adjustments near the clasp area for each size, the overall design, color balance, and style are carefully preserved. Minor differences in bead placement may occur but will not affect the aesthetic integrity of the piece.
Q. Will the gemstones or metal parts change if I choose a larger size? ＋
A. The types and quality of natural stones and precious metals remain the same across all sizes. However, the number or arrangement of beads may be adjusted slightly to accommodate size differences. We always strive to maintain harmony in each piece, regardless of size.
Q. Why does the price change depending on the size? ＋
A. Larger sizes (18–20cm) require more gemstones and precious metals, which can result in higher prices. Pricing may also vary depending on the materials used in each design. You can find size-specific pricing on each product page.
Q. Is the price automatically updated when I select a size? ＋
A. Yes. When you choose your size from the product options, the corresponding price is automatically reflected. There is no need to calculate it manually.
Q. Can I return or exchange my bracelet if it doesn’t fit or looks slightly different? ＋
A. We are unable to accept returns or exchanges for size-related variations such as minor differences in bead placement or structural adjustments. Each bracelet is carefully handcrafted using natural materials, and some variation is to be expected. Please consult the
Size Guide or contact us before ordering if you are unsure.
Q. What if I’m not sure how to measure my wrist? ＋
A. Use a soft measuring tape and wrap it snugly around the narrowest part of your wrist (not too tight). If you don’t have a tape, you can use a strip of paper and a ruler. For more detailed tips, please refer to our
Size Guide.
Q. I’m worried about how the bracelet will look in a different size from the product photos. ＋
A. We understand this concern. All product images typically feature our standard size (e.g., S or M). While size adjustments may affect the number of beads near the clasp, we ensure that the visual balance and overall impression are maintained. In the future, we aim to share more photos of alternative size variations to offer additional peace of mind.
Q. What is the construction of Astrea's natural stone bracelets? ＋
A. Our bracelets are made with premium Japanese jewelry wire (49-strand stainless steel with nylon coating) for durability and flexibility. We also use discreet silicone cushions to reduce friction and enhance comfort. Each piece is finished by hand with attention to detail.
◼︎ Products & Materials
Q. Are all materials genuine? ＋
A. Yes. We use genuine natural gemstones and precious metals (Silver925, K10, K14, K18), carefully selected by certified professionals. Each item undergoes strict quality control and inspection before shipment.
Q. Will the product look exactly like the photo? ＋
A. While we photograph items under natural light to represent them as accurately as possible, each natural stone has unique textures and hues. Slight variations are expected and are considered part of the piece’s natural beauty.
Q. Do gemstones move or have slight gaps? ＋
A. Due to the structural use of flexible wire and cushioning materials, slight movement between beads or gaps may appear. This is by design and helps reduce wear on the stones during regular use.
◼︎ Jewelry Care
Q. Are gemstones water-sensitive? ＋
A. Many gemstones, such as opals and crackled quartz, are sensitive to moisture, saltwater, or heat. We advise removing jewelry before bathing, swimming, or entering saunas. Prolonged exposure may cause damage to both the stone and wire structure.
Q. Is the jewelry hypoallergenic? ＋
A. All pieces are made with nickel-free precious metals. However, allergic reactions depend on individual sensitivity. If concerned, please consult your healthcare provider before use.
◼︎ Returns & Aftercare
Q. What if my item arrives damaged or defective? ＋
A. All products are inspected and photographed before shipping. If your item arrives damaged (e.g., broken wire, missing parts, stone cracks not due to shipping stress), contact us within 7 days using the QR code or inquiry form. We will guide you through the verification and replacement/refund process.
Q. Do you offer repairs or cleaning services? ＋
A. Yes, we offer repairs for an additional fee (from ¥7,000). Depending on the damage, we may recommend replacement. At this time, we do not offer cleaning-only services internationally. For care tips and warranty coverage, visit
this page.
◼︎ Payments & Currency
Q. What currencies do you accept? ＋
A. While you may browse in your local currency, final checkout is processed in Japanese Yen (JPY). Your card issuer may apply conversion fees. Please check with your provider if unsure.
Q. What payment methods are available? ＋
A. We accept most international credit cards, PayPal, and region-specific gateways depending on your country. If you encounter issues at checkout, please contact us.
◼︎ Others
Q. Can I change my shipping address after placing an order? ＋
A. If your order has not yet shipped, we can update your address. Contact us immediately with your order number and new address. Once dispatched, changes are no longer possible.
◼︎ Contact
For all other inquiries, feel free to contact us. We’ll be happy to assist you.
