◼︎ For customers from overseas
*Currently, our store has temporarily suspended overseas shipping.
We are currently preparing to resume services, and will provide further information once the necessary arrangements are in place.
Astrea JEWELRY and ART has established guidelines for international shipping to ensure that our jewelry can be delivered safely to customers around the world. Because we use precious natural stones and high-quality materials, please be sure to check the following before placing your order.
◼︎ Countries where delivery is available
We currently accept orders from customers in the following countries and regions:
- united states of america
- Canada
- Australia
- Singapore
- Hong Kong
- South Korea
- Taiwan
- Germany
- France
- Netherlands
We cannot accept orders from countries other than those listed above due to safety, customs, and logistics issues. If this applies to you, your order will be automatically canceled and a full refund will be given. Thank you for your understanding.
*Orders made using forwarding services will be subject to cancellation.
◼︎ About shipping and delivery
- Delivery will be made by reliable delivery companies such as Japan Post EMS, DHL, and FedEx.
- Once your order is confirmed, it will usually be shipped within 3 to 6 business days.
- After shipping, we will send you the tracking number by email.
- Estimated delivery times (varies by country, see below) may vary depending on each country's customs procedures.
- We cannot change the shipping address after an order has been placed.
◼︎ Shipping fees, customs duties, and consumption tax
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All overseas shipping is subject to a fee (free above a certain amount, varies by country).
- Shipping costs are automatically calculated at checkout based on the delivery destination and package weight (on Shopify's side).
- Customs duties, customs clearance fees, and consumption taxes (VAT, etc.) are not included in the product price or shipping costs and are the responsibility of the customer.
- We do not respond to requests for under-declaration of the amount or gift-selling to avoid customs duties.
◼︎ About Currency
Depending on your country or region, product prices and shipping fees will be displayed in your local currency. Please check when placing your order.
◼︎ Regarding returns and exchanges from overseas
Due to the nature of international shipping, we do not accept returns or exchanges for customer reasons such as incorrect size or product image.
In the unlikely event that your order is delivered incorrectly or has an initial defect, please contact us within 7 days of receiving the product with a photo and your order information. We will review the details and provide a refund or exchange.
- Please return the product, accessories and packaging in an unused condition.
- Please return it using a trackable shipping method.
- If the product is found to be defective upon delivery, we will refund the return shipping fee up to the maximum amount.
■ Regarding confirmation after product arrival
Our brand carefully inspects and packages products, but just in case, please check the following within 7 days of receiving the product.
- Is the product damaged or defective?
- Is there any discrepancy with the order?
- Are all accessories and packaging materials included?
Due to the delicate nature of jewelry made with natural stones, there are certain conditions for returns and exchanges. Please check these conditions before opening the package or trying it on.
■ Regarding initial defects and incorrect deliveries
If the product has an initial defect (damage, missing parts, obvious manufacturing defects, etc.), we will refund or exchange the product for the same item if you contact us within 7 days of receiving the product .
- Please return all invoices, accessories and packaging.
- We will only be able to cover the cost of return shipping (up to our specified maximum amount) if we are able to confirm that the product is defective.
■ Returns and exchanges cannot be accepted in the following cases:
- Contact after 7 days from the delivery of the product
- Returns due to customer reasons (wrong size, different from what you expected, etc.)
- Traces of use or wear, perfume, cosmetics, etc.
- Missing or damaged accessories (pouch, chamois, box, etc.)
- If animal hair or foreign objects are attached to the product
- Slight differences in size notation
- If we determine that the item cannot be resold
◼︎ For EU customers
Under EU consumer protection law, you generally have a 14-day right of withdrawal from a mail order contract (cooling-off right), but the following exceptions may apply to our products:
- One-of-a-kind items made with natural stones, etc.
- Custom-made products based on customer requests
- Products that are difficult to resell for hygiene reasons (piercings, etc.)
For these exceptions, we cannot accept cancellations or returns after an order has been placed. For other products, we will comply with EU law to the extent permitted by law.
◼︎ Contact Us
If you have any questions, please feel free to contact us below.
▸Contact form here
Email: info@astreajewelryjapan.com
Astrea JEWELRY and ART
7th floor, East Building, 1-1-1 Minami-Aoyama, Minato-ku, Tokyo 107-0062
