RETURNS & EXCHANGES

RETURNS & EXCHANGES

We hope you are happy with your Astrea jewellery.

If you would like to request a return or exchange, please contact us within 7 days of delivery.

Return Conditions

Items must be:

• Unworn and unused
• In their original condition
• Free from scratches, damage or stains
• Returned with the original packaging, accessories and documents
• Unaltered, unrepaired and not resized

Please contact Astrea before sending any item back.

Returns sent without prior confirmation may not be accepted.

Return Shipping

For returns due to personal preference, the customer is responsible for arranging and paying for return shipping to Japan.

Astrea does not charge a separate restocking or return handling fee.

Defective or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may ask you to provide photographs of the jewellery, outer box and packaging so that we can review the condition and, if necessary, contact the carrier.

If the issue is confirmed to be our responsibility, we will arrange an appropriate resolution.

Non-Returnable Items

Returns may not be accepted for:

• Items that have been worn or used
• Items that have been damaged after delivery
• Items that have been altered, repaired or resized
• Items missing their original packaging or included accessories
• Custom-made or made-to-order items
• Items specifically marked as final sale or non-returnable

Order Cancellations

If you need to cancel your order, please contact us within 15 minutes of placing it.

Cancellation requests cannot be guaranteed once order preparation or shipping has begun.

Refunds

Once a returned item has been received and inspected, we will contact you regarding the result of the return review.

Approved refunds will be issued to the original payment method.

For full details, please see our Refund & Returns Policy.