◼︎ Ordering & Cancellation (for International Orders)
At Astrea JEWELRY and ART, we take great care in processing each international order, from confirmation to shipment. Please review the following terms carefully before placing your order.
◼︎ Order Confirmation and Changes
Once your order is confirmed and payment is completed, we are unable to make any changes to the order details (including item selection, payment method, shipping address, or delivery method) due to system limitations.
Please make sure all information is correct before placing your order.
◼︎ Order Cancellations
We accept cancellations only before the shipping process begins.
If you wish to cancel your order, please contact us as soon as possible via the form below:
▶︎ Cancellation Request Form
- Partial cancellations (only some items in an order) are not accepted
- Cancellations are not possible for pre-order or made-to-order items
- Once your order enters the packing or shipping stage, cancellation is no longer possible
- Refunds will be made through your original payment method; refund timelines vary depending on your card issuer
- If a coupon or discount code was applied, it cannot be reissued after cancellation
◼︎ Cooling-Off Period (EU Customers)
In accordance with EU consumer protection regulations, customers within the European Union may be entitled to a 14-day withdrawal period for distance purchases.
However, this right does not apply to the following product types:
- One-of-a-kind pieces made with natural stones
- Custom-made or personalized items
- Hygiene-sensitive items such as earrings
For eligible items, please contact us within 14 days of delivery to initiate your withdrawal request. Items must be unused and returned with all original packaging and accessories.
◼︎ Refused Deliveries or Undeliverable Packages
If an order is returned to us due to delivery refusal, prolonged absence, or an incorrect shipping address, it will be considered a customer-initiated cancellation after shipment.
In such cases, the following costs will be deducted from the refund:
- Round-trip shipping charges
- Packaging and handling fees
- Any other applicable service costs
Repeated delivery refusals or non-collection may result in future order restrictions.
◼︎ Questions
If you have specific questions or need further assistance, please refer to our FAQ page for more guidance.
